Payment Methods
Cruzeiros Douro proposes quick conditions and payment practices. You can pay for your program using the following methods:
- Credit card
- ATM Reference
Credit Card Payment
You can pay by credit card through a secure online payment method. Payment is securely processed on your card to the Cruzeiros Douro bank account (Grupo Ecotravel, Lda.) through a third party entity that processes payments (Redunicre).
Payment by Credit Card does not imply the payment of any extra fee by the customer. Any fees inherent in this transaction will be fully charged to us.
Through the credit card payment method, you will be sent an email with a link that will redirect you to a page of Redunicre, which is our partner to make your payment more securely. You should enter your card details, which should include number, expiration date and security code.
Once the payment has been validated, the amount of your purchase will be debited. Our bank and Redunicre are the only entities that process this data and ensure the safe transmission of data. We merely receive the result of the authorisation.
For customers who make credit card payments, some bank entities may exchange fees as they are made in euros (€).
Note: As a security measure disseminated by VISA International and Europay/Mastercard, requests for transactions using card from those systems will only be processed by Redunicre if the credit card CVV2/CVC2 security code is provided. This consists of three digits on the back of the card after the number on the right side of the signature panel. We exemplify below:
1-Day Cruise Payment Deadlines
Regardless of the method chosen, reservations must be paid till 10:00 (ten) of the business day prior to the beginning of the programme. After this deadline, unpaid reservations will be automatically cancelled.
2- & 3-Day Cruise Payment Deadlines
Reservation payments for 2- and 3-day programmes should be phased:
- 1st phase: 20% upon booking request;
- 2nd phase: 80% up to 30 days before the cruise departure date.
Ship-Hotel Cruises Payment Deadlines
Payment of reservations for programmes at Ship-Hotel should be phased:
- 1st phase: 20% upon booking request;
- 2nd phase: 80% up to 30 days before the cruise departure date.
Failure to comply with these conditions will result in cancellation of the pre-booking, without refund of the deposit amount.
Booking Cancellations or Changes
Should the customer need to cancel his/her reservation, he/she should notify us as soon as possible. In this situation we will consider the following conditions:
- 1-Day Cruises: We will refund the full amount if cancellation is notified to us (at least) 72 hours prior to the cruise departure date. At the end of these 72 hours, no show on the day of departure will result in complete loss of the full amount of the reservation, which exempts us from refunding the paid amount.
- 2-Day Programmes: We will fully refund the amount paid if cancellation is notified to us at least (7) days prior to the programme departure date. At the end of this deadline, no show on the day of departure will result in complete loss of the full amount of the reservation, which exempts us from refunding the paid amount.
- 3-Day Programmes: We will fully refund the amount paid if cancellation is notified to us at least 15 days prior to the programme's departure date. At the end of this deadline, no show on the day of departure will result in complete loss of the full amount of the reservation, which exempts us from refunding the paid amount.
- New Year's Eve Cruises: We will refund the full amount if cancellation is notified to us till November 30, 2019. After this date, no show on day of departure will result in complete loss of the full amount of the reservation, which exempts us from refunding the paid amount.
- Ship Hotel Cruises: We will fully refund the amount paid if cancellation is notified to us at least 30 days prior to the departure date of the programme. At the end of this deadline, no show on the day of departure will result in complete loss of the full amount of the reservation, which exempts us from refunding the paid amount.
We may also make changes to your reservation upon payment.
For changes or cancellations, you should contact us immediately.
More information
For more information about your booking, payment methods and conditions, please refer to our General Conditions. You can also contact us by phone (+351 226 191 090 - national landline call), by email (info@cruzeiros-douro.pt) or directly at our offices.
In compliance with Law No. 144/2015 we inform that for the resolution of consumer disputes, the arbitral commission of Tourism of Portugal must be contacted.